Forum Topic

Client installation problem

sachin kumar Jan-8th, 2020 7:00
When i am trying to install client setup it says could not create service. and it is installed with red cross sign in client system but not showing in server pc. how to resolve it.

2 Replies to this post

  • Diwan chowthry Jan-8th, 2020 7:00

    Hi Sachin,

    Seems like you have infection in your PC.

    Kindly go this location :- C:\Program Files\Common Files\System And check for symsrv.dll file present there or not.

    If available, please note that your operating system being infected and follow the below steps to resolve the issue.

    Step 1: Please download the tool from below link in normal mode: 
     
    https://apps.k7computing.com/Tools/dl/free-tools/K7Disinfector.zip
     
    Step 2: Please open the file location 'C:\Program Files\Common Files\System' and delete the file symsrv.dll manually.

    Step 3: Reboot your PC in safe mode and extract the file in safe mode.
     
    Here's the procedure to boot into safe mode :- https://support.k7computing.com/index.php?/selfhelp/view-article/how-to-boot-pc-in-safe-mode )
     
    Note:- extract the file in safe mode only and scan the system by running it.

    Step 4: Download and run the removal tool from the below link to uninstall the product and restart the system
     
    http://apps.k7computing.com/Tools/dl/free-tools/K7RT.exe
     
    Step 5: Download the latest setup file from the below link and install the product using this file
     
    https://www.k7computing.com/in/free_downloads

    Thank you :)

  • suman debnath Nov-26th, 2019 11:30

    not run