Forum Topic

unable to update ....even though internet is connected.

Beuno joseph May-28th, 2019 17:34
its not updating automatically even though there is internet connection. I am unable to update my K7 antivirus premium . It says "One or more programs needed to update are not running. please help me out.

1 Replies to this post

  • Ajay Kumar May-28th, 2019 17:34

    Hi Mr. Joseph,

    Please follow the steps mentioned in below article

    In case, if you are still not able to update the product, please share the diag log report.
    Refer Token ID as "update_issue"

    Thank you