Forum Topic

unable to update ....even though internet is connected.

Beuno joseph May-28th, 2019 17:34
its not updating automatically even though there is internet connection. I am unable to update my K7 antivirus premium . It says "One or more programs needed to update are not running. please help me out.

1 Replies to this post

  • Ajay Kumar May-28th, 2019 17:34

    Hi Mr. Joseph,

    Please follow the steps mentioned in below article

    https://support.k7computing.com/index.php?/solutions/view-article/One-or-more-component-required-for-the-update-is-not-running

    In case, if you are still not able to update the product, please share the diag log report.
    Refer Token ID as "update_issue"

    Thank you