Installation window disappears during installation of client

Administrator Aug-1st, 2018 11:46 1 0

Scenario: Installation windows may disappear while installing K7 Endpoint security if any traces of K7 presence in the system.

Steps to follow:

1. Run the K7 Removal Tool and then try installing the product.

2. If the issue persist Click on Start->Click on Run->Type regedit and enter

3. Navigate to LOCAL_MACHINESoftwareK7 Computing and Delete the key K7tssetup only

4. Initiate installation of K7 again.

5. If the OS is 64 bit delete the K7tssetup key under HKEY_LOCAL_MACHINESoftwareWow64NodeK7 Computing and then try installing the K7 End Point.

Note: In case of same issue or required assistance, you may raise ticket at Submit a Ticket. So our Technical Support Team can assist you to resolve your query.


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