What to do if the Dashboard shows

Administrator Aug-1st, 2018 12:39 0 0

K7 Mobile Security will report Device is not secure in the Dashboard in case:

  • The Virus Definition is not up to date – Execute the Malware update definitions through Update option.
  • The product is not activated/registered – Register/activate the product using valid credentials.
  • A Malware is found – K7 Mobile Security has identified a Malware and is waiting for your consent to whitelist/blacklist.
  • If Malware protection is turned off – Enable the feature by clicking/tapping Malware protection button in the Dashboard.
  • If Web protection is turned off – Enable this feature by clicking/taping Web Protection button in the Dashboard.

Note: In case of same issue or required assistance, you may raise ticket at Submit a Ticket. So our Technical Support Team can assist you to resolve your query.


Was this article helpful?
0 out of 0 found this helpful

Leave a comment