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SCENARIO: If a K7 product shows the error message while activating "The serial key entered has exceeded its activation time limit. Serial keys have a present time limit and must be used before the time limit expires ", then in order to resolve the problem...
SCENARIO: If a K7 product shows the error message while installation "Unable to install K7 due to the presence of other anti-virus products", then in order to resolve the problem, perform the following actions SOLUTION: Step 1: Before installing K7, e...
SCENARIO: If during installation the install screen disappears, then in order to resolve the problem, perform the following actions. SOLUTION: Step 1: Download the latest setup file and install the product. http://www.k7computing.com/en/Product/tri...
SCENARIO: After installation of K7 product if the status of all components says not loaded, then in order to resolve the problem, perform the following actions SOLUTION: Step 1: Check if the system has enough RAM; the minimum requirement to install K7...
SCENARIO: If the K7 security product shows the error message while activating "A critical error has occurred while trying to activate the product (The type of the error is: send error (send error 12002)", then in order to resolve the problem, perform the ...
SCENARIO: If you are already using a K7 security product key and it is expired, follow the steps given below SOLUTION: Step 1: Open K7 main console click on Activate option in the main screen or on the Support tab Step 2: Enter the User Name, Email ...
SCENARIO: If a K7 security product shows the error message while activating "Internet connections not present", then in order to resolve the problem, perform the following actions SOLUTION: * Check for an active Internet connection * Check the ver...
SCENARIO: If during activation nothing happens when you click on Activation option/button, then in order to resolve the problem, perform the following actions. SOLUTION: Step 1: Check IE version - it should be as follows. * For Windows XP IE - 8.0...
SCENARIO: If the K7 security product shows the error message while activating, "A critical error has occurred while trying to activate the product (The type of the error is: send error (send error 2)", then in order to resolve the problem, perform the fol...
SCENARIO: If the K7 security product shows the error message while activating "A critical error has occurred while trying to activate the product (The type of the error is: send error (send error 87)", then in order to resolve the problem, perform the fol...
SCENARIO: If you get the message "Activation Failed - Incorrect Serial Number" while activating the K7 security product then in order to resolve the problem, perform the following actions. SOLUTION: * If you get the message "Activation Failed - Inco...
SCENARIO: If the K7 security product shows the error message while activating "Unable to save information", then in order to resolve the problem, perform the following actions. SOLUTION: Step 1: Check the product version. If it is an old version (9.0/...
SCENARIO: If you have formatted your system and wish to reinstall and reactivate your K7 security product, perform the following actions SOLUTION: Step 1: You may reinstall the K7 product using the latest setup file from http://www.k7computing.com/en/...
SCENARIO: Unable to access an application after installing K7 security product. SOLUTION 1: Step 1: Right click on the K7 icon in the system tray and disable the product. Check if the application is working now. Step 2: If the application is still n...
SCENARIO: Unable to access the Internet after installing K7 security product, but after uninstalling K7 product Internet is working fine. SOLUTION: Step 1: Check after disable the K7 or uninstall the K7 product its working fine or not. Step 2: If af...
SCENARIO: You are unable to Send/Receive any mails using Outlook after installing K7 security product. SOLUTION: Step 1: Open the K7 application click on Settings->Firewall->Application. Check if MS Outlook has full access to the Internet and verify i...
SCENARIO: After Installing the K7 security product if you are unable to access a local network, then in order to resolve the problem, perform the following actions SOLUTION: Step 1: Disable K7 Firewall and check Step 2: If it works after disabling K...
SCENARIO: If you would like to give feedback/feature requests about product. * You can send your valuable feedback to support@k7computing.com * The feedback will be forwarded to the respective team to look into it.
SCENARIO: You wish to activate the K7 product after formatting/changing the system. SOLUTION: * To install the product using the latest setup file, you may download the appropriate file from http://www.k7computing.com/en/Product/free-antivirus-trial...
SCENARIO: How to renew the k7 security product SOLUTION: Step 1: Open the K7 product, click on the Renew option in Support and follow the onscreen instructions Step 2: You may also directly renew through our website www.k7computing.com [http://www.k...
SCENARIO: If you have lost the K7 product Serial Number, perform the following actions SOLUTION: Step 1: If you have activated the key, you can open the K7 product and click on Support to find the serial number. Step 2: If you have not yet activated...
Scenario: If you "Wants to know Single user product can be used in Dual OS or not." SOLUTION: Kindly note that single user cannot be used in both the OS of a dual OS computer. If you are willing to use the K7 product on both the OS then you need to ...
SCENARIO: If the status of Anti-Spam or other components shows 'not loaded' in your K7 product, then in order to resolve the problem, perform the following actions SOLUTION: Step 1: Run updates for your K7 product and restart the system to check if th...
SCENARIO: If after installing the K7 product the status of the firewall says 'Not Loaded', perform the following steps to resolve the issue SOLUTION: Step 1: If the Firewall status alone shows 'Not Loaded' in the K7 product, check the OS type. If its ...
OFFLINE ACTIVATION PROCEDURE   1) Open the K7 Security Product and click on activation. 2) Proceed for activation, by entering the necessary information. 3) Once you get the message "Activation Fail - Internet Connection not present", click on the...
* Prior to installation the device must meet the below minimum requirements: * Operating System: Android 2.3 and above * Screen Resolution: 320 x 480 pixels and above
* Download the .apk extension file from http://www.k7computing.com/ [http://www.k7computing.com/] * Go to the Downloads folder and double click on the K7 Mobile Security .apk extension file * Follow the onscreen alert to accept "Allow installat...
* Download the .apk extension file from http://www.k7computing.com/ [http://www.k7computing.com/] * Open the Downloads folder. Transfer the .apk extension file from the pc to your phone by connecting your device to the computer. * Open the K7 M...
* Search for "K7 Mobile Security" from Google Play Store * Click Install and accept the App Permission popup * K7 Mobile Security will be downloaded and installed * Click/Tap the Open button to start the application
* Click/Tap the Device main menu * Click/Tap the Settings menu * Click/Tap the Apps under the Device menu * Click/Tap K7 Mobile Security, and then Click/Tap the Uninstall button * Click OK on the confirmation message * K7 Mobile Sec...
* Click/Tap the Device main menu * Click/Tap the Security button under Personal option * Click/Tap Device Administrators option * Click/Tap K7 Mobile Security * Click/Tap the Deactivate button * Click/Tap the Device main menu * ...
* Open K7 Mobile Security from your device * Click/Tap Update to Premium * Click/Tap Already Purchased * Key in a valid email ID and password of your choice * Key in your K7 Mobile Security product Key * Key in your mobile number an...
After you have purchased the product either online/offline, you need to first register with a valid license key. If you purchase via google store, your product key will be filled automatically once the purchase is complete. If you are purchasing the packa...
* Search for K7 Mobile Security from Google Play Store * Click Install * Accept the App Permission popup * K7 Mobile Security will be downloaded and installed * Click/Tap Open to start the application * Click Update to Premium from ...
* If you have already registered the product earlier, you can tap "Forgot password" and enter your email address to retrieve your password
* My Account page will be the one-stop dashboard in which all associated product details can be accessed. This will have details such as product key, device information & date of activation.
* Product downloads through Google Play store will automatically get updated to the latest version with your consent as and when the product is upgraded. * The .apk extension files copied from the retail packaging or downloaded from www.k7computing.co...
* By default, malware definitions will be automatically updated periodically as and when there is new definition published from K7 Labs. * If you would wish to update the same manually Click/Tap the Menu button from the Dashboard window and select ...
* To restrict the amount of bandwidth being consumed over your existing mobile network data, you may select the option of updating the definition updates only over Wi-Fi connection. * For doing the same, Click/Tap the Menu button from the Dashboard wi...
* Mobile Data consumption while roaming could be costly affair for certain users/network operator. You have an option to stop the product definition updates during such a time by selecting the Disable on Roaming checkbox under Update option from the ser...
* Method 1: Downloading the .apk extension file from http://www.k7computing.com/ [http://www.k7computing.com/] * Method 2: Searching "K7 Mobile Security" from Google Play Store and downloading the same
* Search for K7 Mobile Security from Google Play Store * Click Install * Accept the App Permission popup * K7 Mobile Security will be downloaded and installed * Click/Tap Open to start the application * Click Update to Premium from ...
* Retail purchase: If you have purchased the product through retail stores, the product key will be included along with the packaging. * Online purchase: If the purchase is done through online/play store, the product key would have been delivered to t...
* With K7 Mobile Security, you can enjoy uninterrupted security for one device throughout your lifetime. However if you change your device, you may use the same license you had purchased earlier for the new device as well. All you need to do is remembe...
* As a security measure, the password used while activating the product cannot be changed. However if you ever forget your password, you can request for the password to be sent to the registered email ID by going to Theft Protection menu and clicking/t...
* You can request for the PIN or Password used for registration by clicking/tapping Theft Protection menu from the dashboard and selecting Forgot PIN for PIN or Forgot Password. The PIN and the Password will be sent to the registered email ID used whil...
* TOTAL PROTECTION: Smart software that updates itself against latest virus and automatically scans devices - its internal data, external cards and downloaded apps for malware/spyware/adware/Trojans. * ON DEMAND / SCHEDULED SCANNER: K7 Mobile Security...
* The email UID and the password used for registering the product will be the login credentials for www.k7tracker.com wherein in you can monitor the device location and provide OTA commands in case your device is lost or stolen. * The PIN or Personal ...
* Malware is a rouge program/application which can monitor/steal and use your mobile resources without your knowledge. K7 Mobile Security has a Real-Time malware protection feature that automatically scans as and when you install a new application. If ...
* Occasionally, a genuine application may be detected as Malware because it might contain scripts or codes that may look to gather sensitive information from your device. If you are sure that the application is from a genuine developer, you may select ...
* At any point in time, you can reset the ignored app list from the Malware Protection feature tab. All you need to do is select the app that you want to blacklist and Click/Tap Black List. You can also Click/Tap the Scan Device option from the Dashboa...
* K7 Mobile Security gives the option of scheduling the scan of your device at your convenience. * Click/Tap Malware Protection option from the dashboard and select Schedule from the list of options provided. * You can also automate the scan for Dai...
* K7 Mobile Security Dashboard is a one-stop interface wherein you have options to execute different commands at a single click or tap. The Security App dashboard gives you access to Main features such as Scanner, Web protection, Theft Protection, Call...
K7 Mobile Security will report DEVICE IS NOT SECURE in the Dashboard in case: * The Virus Definition is not up to date - Execute the Malware update definitions through Update option * The product is not activated/registered - Register/activate th...
* Currently, only the Android browser will have this feature embedded.
* Unsolicited calls are serious problems nowadays for mobile users, be it telemarketing or actual scams! By using K7 Mobile Security, you can eliminate unsolicited calls through the Call/SMS Blocking feature. * Select Call/SMS Blocking from the dashbo...
* Unsolicited text messages are major pain areas for mobile users too. By using K7 Mobile Security, you can disregard unsolicited SMSs through the Call/SMS Blocking feature. * All you need to do is select the Call/SMS Blocking button from the dashboar...
* The list of all blocked calls and SMSs will readily be available at the Log Menu. To view the list, Click/Tap the Menu button from the Dashboard and select Log from the Services menu.
* You can limit your device to receive calls only from known contact numbers. To enable this feature, select Call/SMS blocking from the dashboard menu, enable Call Filter ON and select Allowed List. Then, click/tap ADD for adding a specific contact. In...
Device Administrator is an inbuilt feature in the Android device. By enabling Device Administrator, you authorize an application to control the device completely. This establishment is required for enabling Theft Protection for your Device. By Enabling Th...
* You can initiate SMS Commands to Lock / Unlock / Wipe Data / Trigger alarms, etc from your Trusted Mobile numbers. To enable this option, select Theft Protection and click/tap More Settings. Then, click/Tap ADD button next to Trusted Numbers Menu and...
* The PIN or Personal Identification Number is the application password used for product protection. By enabling the PIN feature, you restrict anyone from uninstalling the product from your device. You can change the PIN by selecting the Theft Protecti...
* Open K7 main console * Select the option Update -> Run Update
* If the Internet connection is slow, download the offline updater from the following link http://www.k7computing.com/en/tools/K7OfflineUpdater.exe * If you are connecting to the Internet through a proxy, please use CCProxy. * If you are using a thi...
* If all the components of your K7 product shows 'Not Loaded', remove and reinstall the K7 product using the latest setup file from the following link http://www.k7computing.com/en/Product/trial-downloads.php * If the issue persists, check the IE vers...
If your Internet connection speed is slow, you may download the offline updater from the following link http://www.k7computing.com/en/tools/K7OfflineUpdater.exe
* Check if you are able to access downloads folder under "C:Program FilesK7 ComputingK7TSecurityUpdatesDownloads" * If you are able to access this folder, boot into safe mode and delete the files inside the Downloads folder (Do not delete the Download...
If your Internet connection speed is slow, you may download the offline updater from the following link http://www.k7computing.com/en/tools/K7OfflineUpdater.exe
* Check for an active internet connection. * Check if you are connecting to the Internet using a proxy. This can be checked in Internet Explorer->Tools -> Internet Options -> Connections - LAN Settings * If there is no proxy details entered in Inter...
* Check for an active internet connection. * Check if you are connecting to the Internet using a proxy. This can be checked in Internet Explorer->Tools -> Internet Options -> Connections - LAN Settings * If there is no proxy details entered in Inter...
* Check for an active internet connection. * Check the K7 product version. If it is an old version, reinstall K7 product with the latest setup file. You may download the same from http://www.k7computing.com/en/Product/trial-downloads.php * Check...
* Check if you are able to access the Downloads folder under "C:Program FilesK7 ComputingK7TSecurityUpdatesDownloads" * If you are able to access, delete all the files in the Downloads folder in Safe mode. (Do not delete the folder) * Restart the sy...
* Open www.k7computing.com - Home users - Help and Support - Free tools - K7 offline updater. * http://www.k7computing.com/en/tools/K7OfflineUpdater.exe
* Check the K7 product version. If it is an old version, reinstall K7 product with the latest setup file. You may download the same from http://www.k7computing.com/en/Product/trial-downloads.php * If you are already using the latest version of the K7 ...
* Open the K7 main console * Select the option Update, and select Configure update * Select the option "Use Internet only" in the Select the Sequence drop-down. * Save the changes and try updating the K7 product
* When you click ACTIVATE from Product UI. If you have registered any of the K7 Products already, please use the SAME EMAIL ID AND PASSWORD here. * If you are a NEW USER to K7 Products, then click on CREATE ACCOUNT LINK, you can create your own K7-Ac...
* Enter your already registered Email id and Password and clicking LOGIN BUTTON in the below Welcome screen that appears on clicking ACTIVATE BUTTON from Product UI. * Enter the Serial Number and other information on the Screen below. In case you need...
* When you try to login with an E-mail address that doesn't exist in K7Account, this message gets displayed. Create a new K7Account and proceed with activation.
* If the email address or password doesn't match, this error message is displayed. Click Ok and correct the same and proceed with your activation. Mostly, the password may be incorrect here.
* If you've mistyped your serial number, this message is shown. Use back button to verify the same which you received along with your product packing or through mail and proceed with activation.
* If you've used a different email id for this serial number, this message would be shown. Verify the same and proceed with your activation.
* If you've entered a wrong/invalid OTP, this message would be shown. Verify the same and Re-enter correct OTP to proceed with product activation. You can use Resend OTP link to resend a new OTP. Make note that the previously received OTP will become in...
* If the license period of the serial number is expired, this message is shown. You need to buy a new serial number or use already purchased serial number to activate the product.
* If your license limit exceeds, this message is shown. You can deactivate the same from any unused PCs and use the same to this PC. This can be done from your 'My Account' page. Click on the link shown in the message and proceed with the same.
* This message is shown when you activate product through Open/Unsecured Wi-Fi internet connection. Activation is allowed only through secured internet connection.
* If you've used a different password for this Email id, this message would be shown. Use to below link to get the password and proceed with your activation. http://register.k7computing.com/subscriptions/MyAccount.asp [http://register.k7computing.com/...
* This will happen in abnormal condition when PC is corrupted. Verify the given activation data is proper and proceed again or ensure PC is error free then try reinstalling the product.
* This message is shown when the given serial number is already registered with different mail address. Or the given email address is used with a different password. Verify the email address and relevant password then proceed.
* This message is shown when the product is installed over an unsupported operating system.
* This message is shown when you are using different product's serial number for activation. Verify the serial number which is for relevant product and proceed.
* This message is shown if the purchased product's 'box number' is not registered in Partner Portal. Verify this with your reseller or contact K7 Support then proceed.
* This message is shown if the activation is attempted through an invalid internet gateway. Because whenever the license key is activated we are monitoring the network, so it is recommended to activate a serial key on a same network which they used earl...
* This message is shown if the activation is attempted on PCs that are more than the allowed count.
* Please download NetSecure Antivirus product setup file from the below link. Product - http://www.k7computing.com/products/eng/nsav/NetSecureAV.exe [http://www.k7computing.com/products/eng/nsav/NetSecureAV.exe] User Manual - http://www.k7computing.c...
Installation :- Please download the setup file from the below link after download click on installation. http://www.k7computing.com/products/eng/nsav/NetSecureAV.exe [http://www.k7computing.com/products/eng/nsav/NetSecureAV.exe] Online Activation ...
Step 1: Product version should be above 14, if not kindly re-install with LSF. Step 2: Open the K7 product and click on Updates -> Configure Updates - Access Internet Through proxy Server check if any proxy entered if so remove it from K7 and IE browse...
Step 1: OS should be Windows XP SP3 and above. Step 2: Check product version it should be above 14, if not kindly re-install with LSF. Step 3: Check if there is any other AV installed in the system, if yes then kindly uninstall it then reboot the PC.
Reasons: Since there is permission is not available for the folder Windows in the registry location "HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionWindows" we unable to modify the entry through K7. Solution : Step 1: Open Run command type...
Step 1: Run the K7RT & delete K7 Computing folder under C:Program Files or rename it Step 2: Clear both temp folders and other K7 entries Step 3: Check for third party AV or unwanted applications, if found uninstall it. Step 4: Run Chkdsk /f /r and ...
Step 1: Remove unwanted add-ons and extensions and reset the web browsers. Google Chrome 1. Click the Customize and control Google Chrome icon on the top menu and navigate to More tools > Extensions. 2. Search for suspicious extensions in the list. ...
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