Toll Free Support: 1800 419 0077
SCENARIO: If a K7 product shows the error message while activating
"The serial key entered has exceeded its activation time limit. Serial
keys have a present time limit and must be used before the time limit
expires ", then in order to resolve the problem...
SCENARIO: If a K7 product shows the error message while installation
"Unable to install K7 due to the presence of other anti-virus
products", then in order to resolve the problem, perform the following
actions
SOLUTION:
Step 1: Before installing K7, e...
SCENARIO: If during installation the install screen disappears, then
in order to resolve the problem, perform the following actions.
SOLUTION:
Step 1: Download the latest setup file and install the product.
http://www.k7computing.com/en/Product/tri...
SCENARIO: After installation of K7 product if the status of all
components says not loaded, then in order to resolve the problem,
perform the following actions
SOLUTION:
Step 1: Check if the system has enough RAM; the minimum requirement to
install K7...
SCENARIO: If the K7 security product shows the error message while
activating "A critical error has occurred while trying to activate the
product (The type of the error is: send error (send error 12002)",
then in order to resolve the problem, perform the ...
SCENARIO: If you are already using a K7 security product key and it is
expired, follow the steps given below
SOLUTION:
Step 1: Open K7 main console click on Activate option in the main
screen or on the Support tab
Step 2: Enter the User Name, Email ...
SCENARIO: If a K7 security product shows the error message while
activating "Internet connections not present", then in order to
resolve the problem, perform the following actions
SOLUTION:
* Check for an active Internet connection
* Check the ver...
SCENARIO: If during activation nothing happens when you click on
Activation option/button, then in order to resolve the problem,
perform the following actions.
SOLUTION:
Step 1: Check IE version - it should be as follows.
* For Windows XP IE - 8.0...
SCENARIO: If the K7 security product shows the error message while
activating, "A critical error has occurred while trying to activate
the product (The type of the error is: send error (send error 2)",
then in order to resolve the problem, perform the fol...
SCENARIO: If the K7 security product shows the error message while
activating "A critical error has occurred while trying to activate the
product (The type of the error is: send error (send error 87)", then
in order to resolve the problem, perform the fol...
SCENARIO: If you get the message "Activation Failed - Incorrect Serial
Number" while activating the K7 security product then in order to
resolve the problem, perform the following actions.
SOLUTION:
* If you get the message "Activation Failed - Inco...
SCENARIO: If the K7 security product shows the error message while
activating "Unable to save information", then in order to resolve the
problem, perform the following actions.
SOLUTION:
Step 1: Check the product version. If it is an old version
(9.0/...
SCENARIO: If you have formatted your system and wish to reinstall and
reactivate your K7 security product, perform the following actions
SOLUTION:
Step 1: You may reinstall the K7 product using the latest setup file
from http://www.k7computing.com/en/...
SCENARIO: Unable to access an application after installing K7 security
product.
SOLUTION 1:
Step 1: Right click on the K7 icon in the system tray and disable the
product. Check if the application is working now.
Step 2: If the application is still n...
SCENARIO: Unable to access the Internet after installing K7 security
product, but after uninstalling K7 product Internet is working fine.
SOLUTION:
Step 1: Check after disable the K7 or uninstall the K7 product its
working fine or not.
Step 2: If af...
SCENARIO: You are unable to Send/Receive any mails using Outlook after
installing K7 security product.
SOLUTION:
Step 1: Open the K7 application click on
Settings->Firewall->Application. Check if MS Outlook has full access
to the Internet and verify i...
SCENARIO: After Installing the K7 security product if you are unable
to access a local network, then in order to resolve the problem,
perform the following actions
SOLUTION:
Step 1: Disable K7 Firewall and check
Step 2: If it works after disabling K...
SCENARIO: If you would like to give feedback/feature requests about
product.
* You can send your valuable feedback to support@k7computing.com
* The feedback will be forwarded to the respective team to look into
it.
SCENARIO: You wish to activate the K7 product after
formatting/changing the system.
SOLUTION:
* To install the product using the latest setup file, you may
download the appropriate file from
http://www.k7computing.com/en/Product/free-antivirus-trial...
SCENARIO: How to renew the k7 security product
SOLUTION:
Step 1: Open the K7 product, click on the Renew option in Support and
follow the onscreen instructions
Step 2: You may also directly renew through our website
www.k7computing.com [http://www.k...
SCENARIO: If you have lost the K7 product Serial Number, perform the
following actions
SOLUTION:
Step 1: If you have activated the key, you can open the K7 product and
click on Support to find the serial number.
Step 2: If you have not yet activated...
Scenario: If you "Wants to know Single user product can be used in
Dual OS or not."
SOLUTION:
Kindly note that single user cannot be used in both the OS of a dual
OS computer.
If you are willing to use the K7 product on both the OS then you need
to ...
SCENARIO: If the status of Anti-Spam or other components shows 'not
loaded' in your K7 product, then in order to resolve the problem,
perform the following actions
SOLUTION:
Step 1: Run updates for your K7 product and restart the system to
check if th...
SCENARIO: If after installing the K7 product the status of the
firewall says 'Not Loaded', perform the following steps to resolve the
issue
SOLUTION:
Step 1: If the Firewall status alone shows 'Not Loaded' in the K7
product, check the OS type. If its ...
OFFLINE ACTIVATION PROCEDURE
1) Open the K7 Security Product and click on activation.
2) Proceed for activation, by entering the necessary information.
3) Once you get the message "Activation Fail - Internet Connection not
present", click on the...
*
Prior to installation the device must meet the below minimum
requirements:
*
Operating System: Android 2.3 and above
*
Screen Resolution: 320 x 480 pixels and above
*
Download the .apk extension file from http://www.k7computing.com/
[http://www.k7computing.com/]
*
Go to the Downloads folder and double click on the K7 Mobile Security
.apk extension file
*
Follow the onscreen alert to accept "Allow installat...
*
Download the .apk extension file from http://www.k7computing.com/
[http://www.k7computing.com/]
*
Open the Downloads folder. Transfer the .apk extension file from the
pc to your phone by connecting your device to the computer.
*
Open the K7 M...
*
Search for "K7 Mobile Security" from Google Play Store
*
Click Install and accept the App Permission popup
*
K7 Mobile Security will be downloaded and installed
*
Click/Tap the Open button to start the application
*
Click/Tap the Device main menu
*
Click/Tap the Settings menu
*
Click/Tap the Apps under the Device menu
*
Click/Tap K7 Mobile Security, and then Click/Tap the Uninstall button
*
Click OK on the confirmation message
*
K7 Mobile Sec...
*
Click/Tap the Device main menu
*
Click/Tap the Security button under Personal option
*
Click/Tap Device Administrators option
*
Click/Tap K7 Mobile Security
*
Click/Tap the Deactivate button
*
Click/Tap the Device main menu
*
...
*
Open K7 Mobile Security from your device
*
Click/Tap Update to Premium
*
Click/Tap Already Purchased
*
Key in a valid email ID and password of your choice
*
Key in your K7 Mobile Security product Key
*
Key in your mobile number an...
After you have purchased the product either online/offline, you need
to first register with a valid license key. If you purchase via google
store, your product key will be filled automatically once the purchase
is complete. If you are purchasing the packa...
*
Search for K7 Mobile Security from Google Play Store
*
Click Install
*
Accept the App Permission popup
*
K7 Mobile Security will be downloaded and installed
*
Click/Tap Open to start the application
*
Click Update to Premium from ...
*
If you have already registered the product earlier, you can tap
"Forgot password" and enter your email address to retrieve your
password
*
My Account page will be the one-stop dashboard in which all associated
product details can be accessed. This will have details such as
product key, device information & date of activation.
* Product downloads through Google Play store will automatically get
updated to the latest version with your consent as and when the
product is upgraded.
* The .apk extension files copied from the retail packaging or
downloaded from www.k7computing.co...
*
By default, malware definitions will be automatically updated
periodically as and when there is new definition published from K7
Labs.
*
If you would wish to update the same manually Click/Tap the Menu
button from the Dashboard window and select ...
* To restrict the amount of bandwidth being consumed over your
existing mobile network data, you may select the option of updating
the definition updates only over Wi-Fi connection.
* For doing the same, Click/Tap the Menu button from the Dashboard
wi...
* Mobile Data consumption while roaming could be costly affair for
certain users/network operator. You have an option to stop the product
definition updates during such a time by selecting the Disable on
Roaming checkbox under Update option from the ser...
* Method 1: Downloading the .apk extension file from
http://www.k7computing.com/ [http://www.k7computing.com/]
* Method 2: Searching "K7 Mobile Security" from Google Play Store
and downloading the same
*
Search for K7 Mobile Security from Google Play Store
*
Click Install
*
Accept the App Permission popup
*
K7 Mobile Security will be downloaded and installed
*
Click/Tap Open to start the application
*
Click Update to Premium from ...
* Retail purchase: If you have purchased the product through retail
stores, the product key will be included along with the packaging.
* Online purchase: If the purchase is done through online/play
store, the product key would have been delivered to t...
*
With K7 Mobile Security, you can enjoy uninterrupted security for one
device throughout your lifetime. However if you change your device,
you may use the same license you had purchased earlier for the new
device as well. All you need to do is remembe...
*
As a security measure, the password used while activating the product
cannot be changed. However if you ever forget your password, you can
request for the password to be sent to the registered email ID by
going to Theft Protection menu and clicking/t...
*
You can request for the PIN or Password used for registration by
clicking/tapping Theft Protection menu from the dashboard and
selecting Forgot PIN for PIN or Forgot Password. The PIN and the
Password will be sent to the registered email ID used whil...
* TOTAL PROTECTION: Smart software that updates itself against
latest virus and automatically scans devices - its internal data,
external cards and downloaded apps for malware/spyware/adware/Trojans.
* ON DEMAND / SCHEDULED SCANNER: K7 Mobile Security...
* The email UID and the password used for registering the product
will be the login credentials for www.k7tracker.com wherein in you can
monitor the device location and provide OTA commands in case your
device is lost or stolen.
* The PIN or Personal ...
*
Malware is a rouge program/application which can monitor/steal and use
your mobile resources without your knowledge. K7 Mobile Security has a
Real-Time malware protection feature that automatically scans as and
when you install a new application. If ...
*
Occasionally, a genuine application may be detected as Malware because
it might contain scripts or codes that may look to gather sensitive
information from your device. If you are sure that the application is
from a genuine developer, you may select ...
*
At any point in time, you can reset the ignored app list from the
Malware Protection feature tab. All you need to do is select the app
that you want to blacklist and Click/Tap Black List. You can also
Click/Tap the Scan Device option from the Dashboa...
* K7 Mobile Security gives the option of scheduling the scan of your
device at your convenience.
* Click/Tap Malware Protection option from the dashboard and select
Schedule from the list of options provided.
* You can also automate the scan for Dai...
*
K7 Mobile Security Dashboard is a one-stop interface wherein you have
options to execute different commands at a single click or tap. The
Security App dashboard gives you access to Main features such as
Scanner, Web protection, Theft Protection, Call...
K7 Mobile Security will report DEVICE IS NOT SECURE in the Dashboard
in case:
*
The Virus Definition is not up to date - Execute the Malware update
definitions through Update option
*
The product is not activated/registered - Register/activate th...
*
Currently, only the Android browser will have this feature embedded.
* Unsolicited calls are serious problems nowadays for mobile users,
be it telemarketing or actual scams! By using K7 Mobile Security, you
can eliminate unsolicited calls through the Call/SMS Blocking feature.
* Select Call/SMS Blocking from the dashbo...
* Unsolicited text messages are major pain areas for mobile users
too. By using K7 Mobile Security, you can disregard unsolicited SMSs
through the Call/SMS Blocking feature.
* All you need to do is select the Call/SMS Blocking button from the
dashboar...
*
The list of all blocked calls and SMSs will readily be available at
the Log Menu. To view the list, Click/Tap the Menu button from the
Dashboard and select Log from the Services menu.
*
You can limit your device to receive calls only from known contact
numbers. To enable this feature, select Call/SMS blocking from the
dashboard menu, enable Call Filter ON and select Allowed List. Then,
click/tap ADD for adding a specific contact. In...
Device Administrator is an inbuilt feature in the Android device. By
enabling Device Administrator, you authorize an application to control
the device completely. This establishment is required for enabling
Theft Protection for your Device. By Enabling Th...
*
You can initiate SMS Commands to Lock / Unlock / Wipe Data / Trigger
alarms, etc from your Trusted Mobile numbers. To enable this option,
select Theft Protection and click/tap More Settings. Then, click/Tap
ADD button next to Trusted Numbers Menu and...
*
The PIN or Personal Identification Number is the application password
used for product protection. By enabling the PIN feature, you restrict
anyone from uninstalling the product from your device. You can change
the PIN by selecting the Theft Protecti...
* Open K7 main console
* Select the option Update -> Run Update
* If the Internet connection is slow, download the offline updater
from the following link
http://www.k7computing.com/en/tools/K7OfflineUpdater.exe
* If you are connecting to the Internet through a proxy, please use
CCProxy.
* If you are using a thi...
* If all the components of your K7 product shows 'Not Loaded',
remove and reinstall the K7 product using the latest setup file from
the following link
http://www.k7computing.com/en/Product/trial-downloads.php
* If the issue persists, check the IE vers...
If your Internet connection speed is slow, you may download the
offline updater from the following link
http://www.k7computing.com/en/tools/K7OfflineUpdater.exe
* Check if you are able to access downloads folder under "C:Program
FilesK7 ComputingK7TSecurityUpdatesDownloads"
* If you are able to access this folder, boot into safe mode and
delete the files inside the Downloads folder (Do not delete the
Download...
If your Internet connection speed is slow, you may download the
offline updater from the following link
http://www.k7computing.com/en/tools/K7OfflineUpdater.exe
* Check for an active internet connection.
* Check if you are connecting to the Internet using a proxy. This
can be checked in Internet Explorer->Tools -> Internet Options ->
Connections - LAN Settings
* If there is no proxy details entered in Inter...
* Check for an active internet connection.
* Check if you are connecting to the Internet using a proxy. This
can be checked in Internet Explorer->Tools -> Internet Options ->
Connections - LAN Settings
* If there is no proxy details entered in Inter...
* Check for an active internet connection.
* Check the K7 product version. If it is an old version, reinstall
K7 product with the latest setup file. You may download the same from
http://www.k7computing.com/en/Product/trial-downloads.php
* Check...
* Check if you are able to access the Downloads folder under
"C:Program FilesK7 ComputingK7TSecurityUpdatesDownloads"
* If you are able to access, delete all the files in the Downloads
folder in Safe mode. (Do not delete the folder)
* Restart the sy...
* Open www.k7computing.com - Home users - Help and Support - Free
tools - K7 offline updater.
* http://www.k7computing.com/en/tools/K7OfflineUpdater.exe
* Check the K7 product version. If it is an old version, reinstall
K7 product with the latest setup file. You may download the same from
http://www.k7computing.com/en/Product/trial-downloads.php
* If you are already using the latest version of the K7 ...
* Open the K7 main console
* Select the option Update, and select Configure update
* Select the option "Use Internet only" in the Select the Sequence
drop-down.
* Save the changes and try updating the K7 product
* When you click ACTIVATE from Product UI. If you have registered
any of the K7 Products already, please use the SAME EMAIL ID AND
PASSWORD here.
* If you are a NEW USER to K7 Products, then click on CREATE ACCOUNT
LINK, you can create your own K7-Ac...
* Enter your already registered Email id and Password and clicking
LOGIN BUTTON in the below Welcome screen that appears on clicking
ACTIVATE BUTTON from Product UI.
* Enter the Serial Number and other information on the Screen below.
In case you need...
* When you try to login with an E-mail address that doesn't exist in
K7Account, this message gets displayed. Create a new K7Account and
proceed with activation.
* If the email address or password doesn't match, this error message
is displayed. Click Ok and correct the same and proceed with your
activation. Mostly, the password may be incorrect here.
* If you've mistyped your serial number, this message is shown. Use
back button to verify the same which you received along with your
product packing or through mail and proceed with activation.
* If you've used a different email id for this serial number, this
message would be shown. Verify the same and proceed with your
activation.
* If you've entered a wrong/invalid OTP, this message would be
shown. Verify the same and Re-enter correct OTP to proceed with
product activation. You can use Resend OTP link to resend a new OTP.
Make note that the previously received OTP will become in...
* If the license period of the serial number is expired, this
message is shown. You need to buy a new serial number or use already
purchased serial number to activate the product.
* If your license limit exceeds, this message is shown. You can
deactivate the same from any unused PCs and use the same to this PC.
This can be done from your 'My Account' page. Click on the link shown
in the message and proceed with the same.
* This message is shown when you activate product through
Open/Unsecured Wi-Fi internet connection. Activation is allowed only
through secured internet connection.
* If you've used a different password for this Email id, this
message would be shown. Use to below link to get the password and
proceed with your activation.
http://register.k7computing.com/subscriptions/MyAccount.asp
[http://register.k7computing.com/...
* This will happen in abnormal condition when PC is corrupted.
Verify the given activation data is proper and proceed again or ensure
PC is error free then try reinstalling the product.
* This message is shown when the given serial number is already
registered with different mail address. Or the given email address is
used with a different password. Verify the email address and relevant
password then proceed.
* This message is shown when the product is installed over an
unsupported operating system.
* This message is shown when you are using different product's
serial number for activation. Verify the serial number which is for
relevant product and proceed.
* This message is shown if the purchased product's 'box number' is
not registered in Partner Portal. Verify this with your reseller or
contact K7 Support then proceed.
* This message is shown if the activation is attempted through an
invalid internet gateway. Because whenever the license key is
activated we are monitoring the network, so it is recommended to
activate a serial key on a same network which they used earl...
* This message is shown if the activation is attempted on PCs that
are more than the allowed count.
* Please download NetSecure Antivirus product setup file from the
below link.
Product - http://www.k7computing.com/products/eng/nsav/NetSecureAV.exe
[http://www.k7computing.com/products/eng/nsav/NetSecureAV.exe]
User Manual - http://www.k7computing.c...
Installation :-
Please download the setup file from the below link after download
click on installation.
http://www.k7computing.com/products/eng/nsav/NetSecureAV.exe
[http://www.k7computing.com/products/eng/nsav/NetSecureAV.exe]
Online Activation ...
Step 1: Product version should be above 14, if not kindly re-install
with LSF.
Step 2: Open the K7 product and click on Updates -> Configure Updates
- Access Internet Through proxy Server check if any proxy entered if
so remove it from K7 and IE browse...
Step 1: OS should be Windows XP SP3 and above.
Step 2: Check product version it should be above 14, if not kindly
re-install with LSF.
Step 3: Check if there is any other AV installed in the system, if yes
then kindly uninstall it then reboot the PC.
Reasons: Since there is permission is not available for the folder
Windows in the registry location
"HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionWindows" we
unable to modify the entry through K7.
Solution :
Step 1: Open Run command type...
Step 1: Run the K7RT & delete K7 Computing folder under C:Program
Files or rename it
Step 2: Clear both temp folders and other K7 entries
Step 3: Check for third party AV or unwanted applications, if found
uninstall it.
Step 4: Run Chkdsk /f /r and ...
Step 1: Remove unwanted add-ons and extensions and reset the web
browsers.
Google Chrome
1. Click the Customize and control Google Chrome icon on the top menu
and navigate to More tools > Extensions.
2. Search for suspicious extensions in the list. ...
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