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MALWARE SUBMISSION FILE SUBMISSION Always compress relevant samples into a standard archive package such as ZIP or RAR with the standard password "infected" (without the quotes) You can either submit the malware files from this portal or email the sa...
SCENARIO: If you have formatted your system and wish to reinstall and reactivate your K7 security product, perform the following actions SOLUTION: Step 1: You may reinstall the K7 product using the latest setup file from http://www.k7computing.com/en/...
SCENARIO: Unable to access an application after installing K7 security product. SOLUTION 1: Step 1: Right click on the K7 icon in the system tray and disable the product. Check if the application is working now. Step 2: If the application is still n...
SCENARIO: Unable to access the Internet after installing K7 security product, but after uninstalling K7 product Internet is working fine. SOLUTION: Step 1: Check after disable the K7 or uninstall the K7 product its working fine or not. Step 2: If af...
SCENARIO: After Installing the K7 security product if you are unable to access a local network, then in order to resolve the problem, perform the following actions SOLUTION: Step 1: Disable K7 Firewall and check Step 2: If it works after disabling K...
SCENARIO: If you would like to give feedback/feature requests about product. * You can send your valuable feedback to support@k7computing.com * The feedback will be forwarded to the respective team to look into it.
SCENARIO: You wish to activate the K7 product after formatting/changing the system. SOLUTION: * To install the product using the latest setup file, you may download the appropriate file from http://www.k7computing.com/en/Product/free-antivirus-trial...
SCENARIO: How to renew the k7 security product SOLUTION: Step 1: Open the K7 product, click on the Renew option in Support and follow the onscreen instructions Step 2: You may also directly renew through our website www.k7computing.com [http://www.k...
SCENARIO: If you have lost the K7 product Serial Number, perform the following actions SOLUTION: Step 1: If you have activated the key, you can open the K7 product and click on Support to find the serial number. Step 2: If you have not yet activated...
Scenario: If you "Wants to know Single user product can be used in Dual OS or not." SOLUTION: Kindly note that single user cannot be used in both the OS of a dual OS computer. If you are willing to use the K7 product on both the OS then you need to ...
SCENARIO: If the status of Anti-Spam or other components shows 'not loaded' in your K7 product, then in order to resolve the problem, perform the following actions SOLUTION: Step 1: Run updates for your K7 product and restart the system to check if th...
SCENARIO: If after installing the K7 product the status of the firewall says 'Not Loaded', perform the following steps to resolve the issue SOLUTION: Step 1: If the Firewall status alone shows 'Not Loaded' in the K7 product, check the OS type. If its ...
* Open K7 main console * Select the option Update -> Run Update
* If the Internet connection is slow, download the offline updater from the following link http://www.k7computing.com/en/tools/K7OfflineUpdater.exe * If you are connecting to the Internet through a proxy, please use CCProxy. * If you are using a thi...
* If all the components of your K7 product shows 'Not Loaded', remove and reinstall the K7 product using the latest setup file from the following link http://www.k7computing.com/en/Product/trial-downloads.php * If the issue persists, check the IE vers...
If your Internet connection speed is slow, you may download the offline updater from the following link http://www.k7computing.com/en/tools/K7OfflineUpdater.exe
* Check if you are able to access downloads folder under "C:Program FilesK7 ComputingK7TSecurityUpdatesDownloads" * If you are able to access this folder, boot into safe mode and delete the files inside the Downloads folder (Do not delete the Download...
If your Internet connection speed is slow, you may download the offline updater from the following link http://www.k7computing.com/en/tools/K7OfflineUpdater.exe
* Check for an active internet connection. * Check if you are connecting to the Internet using a proxy. This can be checked in Internet Explorer->Tools -> Internet Options -> Connections - LAN Settings * If there is no proxy details entered in Inter...
* Check for an active internet connection. * Check if you are connecting to the Internet using a proxy. This can be checked in Internet Explorer->Tools -> Internet Options -> Connections - LAN Settings * If there is no proxy details entered in Inter...
* Check for an active internet connection. * Check the K7 product version. If it is an old version, reinstall K7 product with the latest setup file. You may download the same from http://www.k7computing.com/en/Product/trial-downloads.php * Check...
* Check if you are able to access the Downloads folder under "C:Program FilesK7 ComputingK7TSecurityUpdatesDownloads" * If you are able to access, delete all the files in the Downloads folder in Safe mode. (Do not delete the folder) * Restart the sy...
* Open www.k7computing.com - Home users - Help and Support - Free tools - K7 offline updater. * http://www.k7computing.com/en/tools/K7OfflineUpdater.exe
* Check the K7 product version. If it is an old version, reinstall K7 product with the latest setup file. You may download the same from http://www.k7computing.com/en/Product/trial-downloads.php * If you are already using the latest version of the K7 ...
* Open the K7 main console * Select the option Update, and select Configure update * Select the option "Use Internet only" in the Select the Sequence drop-down. * Save the changes and try updating the K7 product
* When you click ACTIVATE from Product UI. If you have registered any of the K7 Products already, please use the SAME EMAIL ID AND PASSWORD here. * If you are a NEW USER to K7 Products, then click on CREATE ACCOUNT LINK, you can create your own K7-Ac...
* Enter your already registered Email id and Password and clicking LOGIN BUTTON in the below Welcome screen that appears on clicking ACTIVATE BUTTON from Product UI. * Enter the Serial Number and other information on the Screen below. In case you need...
* When you try to login with an E-mail address that doesn't exist in K7Account, this message gets displayed. Create a new K7Account and proceed with activation.
* If the email address or password doesn't match, this error message is displayed. Click Ok and correct the same and proceed with your activation. Mostly, the password may be incorrect here.
* If you've mistyped your serial number, this message is shown. Use back button to verify the same which you received along with your product packing or through mail and proceed with activation.
* If you've used a different email id for this serial number, this message would be shown. Verify the same and proceed with your activation.
* If you've entered a wrong/invalid OTP, this message would be shown. Verify the same and Re-enter correct OTP to proceed with product activation. You can use Resend OTP link to resend a new OTP. Make note that the previously received OTP will become in...
* If the license period of the serial number is expired, this message is shown. You need to buy a new serial number or use already purchased serial number to activate the product.
* If your license limit exceeds, this message is shown. You can deactivate the same from any unused PCs and use the same to this PC. This can be done from your 'My Account' page. Click on the link shown in the message and proceed with the same.
* This message is shown when you activate product through Open/Unsecured Wi-Fi internet connection. Activation is allowed only through secured internet connection.
* If you've used a different password for this Email id, this message would be shown. Use to below link to get the password and proceed with your activation. http://register.k7computing.com/subscriptions/MyAccount.asp [http://register.k7computing.com/...
* This will happen in abnormal condition when PC is corrupted. Verify the given activation data is proper and proceed again or ensure PC is error free then try reinstalling the product.
* This message is shown when the given serial number is already registered with different mail address. Or the given email address is used with a different password. Verify the email address and relevant password then proceed.
* This message is shown when the product is installed over an unsupported operating system.
* This message is shown when you are using different product's serial number for activation. Verify the serial number which is for relevant product and proceed.
* This message is shown if the purchased product's 'box number' is not registered in Partner Portal. Verify this with your reseller or contact K7 Support then proceed.
* This message is shown if the activation is attempted through an invalid internet gateway. Because whenever the license key is activated we are monitoring the network, so it is recommended to activate a serial key on a same network which they used earl...
* This message is shown if the activation is attempted on PCs that are more than the allowed count.
* Please download NetSecure Antivirus product setup file from the below link. Product - http://www.k7computing.com/products/eng/nsav/NetSecureAV.exe [http://www.k7computing.com/products/eng/nsav/NetSecureAV.exe] User Manual - http://www.k7computing.c...