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Knowledgebase : Mobile Product
         
We need all the attached documents physically. (Hard Copies) Points to note: * The service center quotation and the repair bill should mention the reason for damage * The claim form should contain the reason for damage * Policy Document Copy *...
* Prior to installation the device must meet the below minimum requirements: * Operating System: Android 2.3 and above * Screen Resolution: 320 x 480 pixels and above
* Download the .apk extension file from http://www.k7computing.com/ [http://www.k7computing.com/] * Go to the Downloads folder and double click on the K7 Mobile Security .apk extension file * Follow the onscreen alert to accept "Allow installat...
* Download the .apk extension file from http://www.k7computing.com/ [http://www.k7computing.com/] * Open the Downloads folder. Transfer the .apk extension file from the pc to your phone by connecting your device to the computer. * Open the K7 M...
* Search for "K7 Mobile Security" from Google Play Store * Click Install and accept the App Permission popup * K7 Mobile Security will be downloaded and installed * Click/Tap the Open button to start the application
* Click/Tap the Device main menu * Click/Tap the Settings menu * Click/Tap the Apps under the Device menu * Click/Tap K7 Mobile Security, and then Click/Tap the Uninstall button * Click OK on the confirmation message * K7 Mobile Sec...
* Click/Tap the Device main menu * Click/Tap the Security button under Personal option * Click/Tap Device Administrators option * Click/Tap K7 Mobile Security * Click/Tap the Deactivate button * Click/Tap the Device main menu * ...
* Open K7 Mobile Security from your device * Click/Tap Update to Premium * Click/Tap Already Purchased * Key in a valid email ID and password of your choice * Key in your K7 Mobile Security product Key * Key in your mobile number an...
After you have purchased the product either online/offline, you need to first register with a valid license key. If you purchase via google store, your product key will be filled automatically once the purchase is complete. If you are purchasing the packa...
* Search for K7 Mobile Security from Google Play Store * Click Install * Accept the App Permission popup * K7 Mobile Security will be downloaded and installed * Click/Tap Open to start the application * Click Update to Premium from ...
* If you have already registered the product earlier, you can tap "Forgot password" and enter your email address to retrieve your password
* My Account page will be the one-stop dashboard in which all associated product details can be accessed. This will have details such as product key, device information & date of activation.
* Product downloads through Google Play store will automatically get updated to the latest version with your consent as and when the product is upgraded. * The .apk extension files copied from the retail packaging or downloaded from www.k7computing.co...
* By default, malware definitions will be automatically updated periodically as and when there is new definition published from K7 Labs. * If you would wish to update the same manually Click/Tap the Menu button from the Dashboard window and select ...
* To restrict the amount of bandwidth being consumed over your existing mobile network data, you may select the option of updating the definition updates only over Wi-Fi connection. * For doing the same, Click/Tap the Menu button from the Dashboard wi...
* Mobile Data consumption while roaming could be costly affair for certain users/network operator. You have an option to stop the product definition updates during such a time by selecting the Disable on Roaming checkbox under Update option from the ser...
* Method 1: Downloading the .apk extension file from http://www.k7computing.com/ [http://www.k7computing.com/] * Method 2: Searching "K7 Mobile Security" from Google Play Store and downloading the same
* Search for K7 Mobile Security from Google Play Store * Click Install * Accept the App Permission popup * K7 Mobile Security will be downloaded and installed * Click/Tap Open to start the application * Click Update to Premium from ...
* Retail purchase: If you have purchased the product through retail stores, the product key will be included along with the packaging. * Online purchase: If the purchase is done through online/play store, the product key would have been delivered to t...
* With K7 Mobile Security, you can enjoy uninterrupted security for one device throughout your lifetime. However if you change your device, you may use the same license you had purchased earlier for the new device as well. All you need to do is remembe...
* As a security measure, the password used while activating the product cannot be changed. However if you ever forget your password, you can request for the password to be sent to the registered email ID by going to Theft Protection menu and clicking/t...
* You can request for the PIN or Password used for registration by clicking/tapping Theft Protection menu from the dashboard and selecting Forgot PIN for PIN or Forgot Password. The PIN and the Password will be sent to the registered email ID used whil...
* TOTAL PROTECTION: Smart software that updates itself against latest virus and automatically scans devices - its internal data, external cards and downloaded apps for malware/spyware/adware/Trojans. * ON DEMAND / SCHEDULED SCANNER: K7 Mobile Security...
* The email UID and the password used for registering the product will be the login credentials for www.k7tracker.com wherein in you can monitor the device location and provide OTA commands in case your device is lost or stolen. * The PIN or Personal ...
* Malware is a rouge program/application which can monitor/steal and use your mobile resources without your knowledge. K7 Mobile Security has a Real-Time malware protection feature that automatically scans as and when you install a new application. If ...
* Occasionally, a genuine application may be detected as Malware because it might contain scripts or codes that may look to gather sensitive information from your device. If you are sure that the application is from a genuine developer, you may select ...
* At any point in time, you can reset the ignored app list from the Malware Protection feature tab. All you need to do is select the app that you want to blacklist and Click/Tap Black List. You can also Click/Tap the Scan Device option from the Dashboa...
* K7 Mobile Security gives the option of scheduling the scan of your device at your convenience. * Click/Tap Malware Protection option from the dashboard and select Schedule from the list of options provided. * You can also automate the scan for Dai...
* K7 Mobile Security Dashboard is a one-stop interface wherein you have options to execute different commands at a single click or tap. The Security App dashboard gives you access to Main features such as Scanner, Web protection, Theft Protection, Call...
K7 Mobile Security will report DEVICE IS NOT SECURE in the Dashboard in case: * The Virus Definition is not up to date - Execute the Malware update definitions through Update option * The product is not activated/registered - Register/activate th...
* Currently, only the Android browser will have this feature embedded.
* Unsolicited calls are serious problems nowadays for mobile users, be it telemarketing or actual scams! By using K7 Mobile Security, you can eliminate unsolicited calls through the Call/SMS Blocking feature. * Select Call/SMS Blocking from the dashbo...
* Unsolicited text messages are major pain areas for mobile users too. By using K7 Mobile Security, you can disregard unsolicited SMSs through the Call/SMS Blocking feature. * All you need to do is select the Call/SMS Blocking button from the dashboar...
* The list of all blocked calls and SMSs will readily be available at the Log Menu. To view the list, Click/Tap the Menu button from the Dashboard and select Log from the Services menu.
* You can limit your device to receive calls only from known contact numbers. To enable this feature, select Call/SMS blocking from the dashboard menu, enable Call Filter ON and select Allowed List. Then, click/tap ADD for adding a specific contact. In...
Device Administrator is an inbuilt feature in the Android device. By enabling Device Administrator, you authorize an application to control the device completely. This establishment is required for enabling Theft Protection for your Device. By Enabling Th...
* You can initiate SMS Commands to Lock / Unlock / Wipe Data / Trigger alarms, etc from your Trusted Mobile numbers. To enable this option, select Theft Protection and click/tap More Settings. Then, click/Tap ADD button next to Trusted Numbers Menu and...
* The PIN or Personal Identification Number is the application password used for product protection. By enabling the PIN feature, you restrict anyone from uninstalling the product from your device. You can change the PIN by selecting the Theft Protecti...