Solutions

Unable to send attachments of more than 2MB in outlook

Administrator Jan-30th, 2022 6:51 0 0

Scenario: You may not able to send attachments of more than 2 MB in the outlook email client when the K7 product is enabled. To resolve the issue please follow the below procedure. 

Steps to follow:

1. Make sure if it is working if you disable K7, If it is working please increase outlook send/receive server timed out time to the maximum. 

2. Double-click an email account's name in the list to edit its settings. Click "More Settings" to view the additional account settings. 

3. Click the "Advanced" tab on the settings window, then locate the Server Timeouts section. 

4. Drag the slider to the left to use a shorter timeout or to the right to use a longer timeout. As you drag the slider, you can see the amount of time specified for the current timeout setting to the right of the slider.  

5. Apply and close the outlook setting window and verify the issue, it will get fixed. 

Note: If the issue persists or you need any assistance, you may raise a ticket at Submit a Ticket, and Our Support Team will get in touch with you shortly to assist you.

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