Scenario: K7 Antivirus and firewall protection status on the K7 Enterprise console show as disabled, or Policy ID is not available in the K7 endpoint. This KB provides troubleshooting steps to resolve the issue.
Steps to Resolve:
Step 1: Check Policy Sync and Antivirus Traces
Sync Policy: Make changes in the console policy & Right-click on the K7 icon near the system tray on the endpoint machine and select Policy Sync.
Update K7 Endpoint: Right-click on the K7 icon near the system tray and select Update Now. Test the update process.
If the update and policy sync do not occur, kindly verify for any traces of other antivirus software and remove them if found.
Step 2: Check Registry for Secure Protocols
Navigate to the following location in the registry:
Kindly go to this location and delete these two registry entries. ( For safety purposes, kindly export and keep a backup of the registry key before deleting it. )
After performing these steps, verify if the antivirus and firewall protections are enabled and the Policy ID is available in the K7 endpoint.
Note: If the issue persists or you need any assistance, you may raise ticket at Submit a Ticket and Our Support Team will get in touch with you shortly to assist you.
